Privacy Policy

Last updated: 02/10/2025

Lottie’s Loft Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This notice explains how we collect, use, and protect your personal information when you interact with our website, www.lotties-loft.com (“Site”), purchase our products, or otherwise engage with us.

1. Information We Collect

We may collect and process the following personal data:

  • Identity and contact information (e.g. name, billing/shipping address, email address, phone number).

  • Transaction information (e.g. details of products purchased, payment details via our payment processors).

  • Technical information (e.g. IP address, browser type, device information, cookies).

  • Marketing preferences and communication history.

2. How We Use Your Information

We use personal data for the following purposes:

  • To process and deliver your orders.

  • To provide customer service and respond to enquiries.

  • To manage your account and order history.

  • To send marketing communications if you have opted in (you can unsubscribe at any time).

  • To improve and personalise our Site, products, and services.

  • To comply with legal obligations (e.g. tax, fraud prevention).

3. Sharing Your Information

We may share your information with trusted third parties, including:

  • Payment providers (through Squarespace Payments), which may include:

    • Google Pay

    • Apple Pay

    • Klarna

    • Link

    • Visa

    • Mastercard

    • American Express

    • Discover

    • Diners Club International

    • JCB

    • UnionPay

    • Cartes Bancaires (CB)

  • Delivery and logistics partners to fulfil your orders.

  • IT, hosting, and analytics service providers (e.g. Squarespace, Google Analytics, Meta Ads).

  • Professional advisers (e.g. accountants, legal advisers) where required.

We do not sell or rent your personal data to third parties.

Klarna Payments
In order to offer you Klarna’s payment options, we may pass your personal information in the form of contact and order details to Klarna at checkout, so Klarna can assess whether you qualify for their payment methods and tailor them to you. Your transferred personal data will be processed in line with Klarna’s own privacy notice.

General information on Klarna can be found at www.klarna.com. Your personal data is handled by Klarna in accordance with applicable data protection law and Klarna’s privacy policy.

4. International Transfers

Some service providers may process data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

5. Data Retention

We keep personal data only as long as necessary for the purposes collected, or as required by law (e.g. tax and accounting obligations).

6. Your Rights

Under data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data (subject to certain legal obligations).

  • Object to or restrict processing in certain cases.

  • Withdraw consent to marketing at any time.

To exercise these rights, please contact us at info@lotties-loft.com.

7. Cookies

Our Site uses cookies and similar technologies to improve functionality, personalise content, and analyse traffic. You can manage cookie preferences through your browser settings.

8. Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, use, alteration, or disclosure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our Site.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Lottie’s Loft Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: info@lotties-loft.com

If you are based in the UK or EU and remain unhappy with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local supervisory authority.